TECHNICAL SUPPORT

Before contacting the Organizing Committee about any problems you may have, please check if the issue is addressed below. Quite possibly the solution of your problem is a few lines away!! In case you need to contact with the Organizing Committee (at [email protected]) please provide your name and a telephone contact number.

I cannot login my account
How can I pay?
I cannot run the competition
Change of my class type
Change of my email address
My personal information are wrong

ACCOUNT

If you cannot access your account, please check that:

  • Username (= your email) is correct. You may have written it wrong, left a letter behind, reversed the order of some letters, put .cy in a gmail account or hotmail, etc.
  • Your password is correct. If not, run “Forgot my Password”

PAYMENT

Payment is only required if there is a participation fee for participation. In such a case, Enter the system with your codes and follow the instruction series: ACCOUNT/MY REGISTRATIONS/ <in the contest you see"/MORE/PAYMENT

PARTICIPATE IN THE COMPETITION

Make sure that you have registered in the correct competition and, where required, that you have paid the participation fee. 

Refresh/reload your web browser and try again.

If you have paid the participation fee and, however, you cannot run the competition then this means that: your teacher or your parents registered you for the competition. In such a case, they may have used the same email for you and them. Ask them to change the email to the account they have set up for you.

EMAILS FROM THE SYSTEM

If you cannot find the e-mail sent by the system, please check the following:

Wait a few minutes and look for e-mail from [email protected] in the inbox folder, trash folder, spam folder or junk folder. If you do not find it, you may be a hotmail user (Hotmal blocks/deletes messages from systems that use third-party communication services such as the "sendgrid" we use). In such a case, send an e-mail [email protected] explaining the problem you are experiencing.

SCHOOL CLASS/GRADE CHANGE

If you want to change your class type/category, send an email to [email protected] with your details (name and ref#) indicating the correct information.

WRONG EMAIL

If you registered with a wrong email when you created your account it means that you will not have received an email from the system. Send an e-mail to [email protected] from your correct e-mail requesting its correction. 

WRONG PERSONAL INFORMATION

If your personal information is not correct, you can enter the system with your password and change them. If for any reason you cannot, email [email protected] with the items you want to amend.


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